Uganda Post Limited (UPL) is committed to protecting your privacy and ensuring that you have a positive experience on our website and in using our products and services (collectively, "Products"). This policy covers the Posta Uganda website, mobile applications, and General Computer usage and is applicable worldwide. This policy outlines our handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us. As used in this Privacy Policy,” Personal Data “means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, national identification number, phone number and other personally identifiable information. Uganda Post Limited will be the controller of your Personal Data that is provided, collected and/or processed pursuant to this Privacy Policy, except where otherwise expressly stated below. If you have any questions about whether any of foregoing applies to you, please contact us using the information set forth in the “Contact Us” section below. This policy may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when logging into to our website. Collection of your Personal Data
We collect the following categories of Personal Data about you when you use or otherwise interact with our Products:
We will use your Personal Data only in accordance with our Privacy Policy. If you do not wish us to continue using your Personal Data in this manner, you can request that your account be deactivated by contacting us as specified in the “Contact Us” section.
We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include but are not limited to, consent, contractual necessity (i.e. processing what is necessary for the performance of a contract with you, such as your user agreement with us that allows us to provide you with the Products) and our “legitimate interests” or the legitimate interest of others (e.g. our users) such as:
Protecting, investigating and deterring against fraudulent, harmful, unauthorized or illegal activity We process Personal Data for purposes including but not limited to:
Referrals:
If you choose to tell a friend about our products, you represent that you have their consent to provide
us your friend’s name and email address. We will automatically send your friend a one-time email
inviting him or her to visit the website. Unless we are authorized by your friend, we will only use your
friend’s name and email address for the purposes of sending this one-time email and maintaining an
activity log of our referral program.
Choice:
You can choose whether to provide Personal Data to Posta, but note that you may be unable to access
certain options, offers, and services if they require Personal Data that you have not provided. You can
sign-up, and therefore consent, to receive email or newsletter communications from us. If you would like
to discontinue receiving these communications, you can update your preferences by using the
“Unsubscribe” link found in such emails or by contacting us using the information in the “Contact Us”
section of this policy.
Data Subject Rights:
You have certain rights with respect to your Personal Data as set forth below. Please note that in some
circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us
with additional information in connection with your request, which may be Personal Data, for example, if
we need to verify your identity or the nature of your request. In such situations, however, we will
still respond to let you know of our decision.
To make any of the following requests, contact us using the contact details referred to in the “Contact Us” section of this policy.
Data Retention:
How long we retain your Personal Data depends on the type of data and the purpose for which we process
the data.
Passive Collection:
Posta Uganda and our third party service providers automatically collect some information about you when
you use our Products, using methods such as cookies and tracking technologies (further described below).
Information automatically collected includes Internet protocol (IP) addresses, browser type, Internet
service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics,
etc.), operating system, date/time stamp, and/or click stream data to analyze trends in the aggregate and
administer the website and/or Products.
In addition, when you use some of our Products, network information is transmitted back to us such as
Product usage information. This information is transmitted back to us so we can determine how users are
interacting with our Products, to assist us with improving our Products, and to correct any problems
that may occur.
Cookies and Tracking Technologies:
Posta Uganda and our partners use cookies or similar technologies to analyze trends, administer the
website, track users’ movements around the website, and gather information about our user base, such as
location information based on IP addresses. Users can control the use of cookies at the individual
browser level.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites
and web applications and services (including behavioral advertising services) that you do not wish such
operators to track certain of your online activities over time and across different websites. Our
Products do not support Do Not Track requests at this time, which means that we collect information
about your online activity both while you are using the Products and after you leave our properties.
Mobile Application:
When you download and use our Products, we automatically collect information on the type of device you
use, operating system version, and the device identifier (or ”UDID“). We send you push notifications
from time-to-time in order to update you about any events or promotions that we may be running. If you
no longer wish to receive these types of communications, you can turn them off at the device level. To
ensure you receive proper notifications, we will need to collect certain information about your device
such as operating system and user identification information.
Geolocation:
We collect information about where you are located when you are using our Products. We use this
information for purposes such as optimizing your connection to our data center and suggesting
customizations to your experience with our Products. We share this information with parties such as our
data center provider and our partners. If you do not wish to allow us to share your information in this
manner please opt-out by contacting us at upl@ugapost.co.ug.
Sharing your Personal Data:
We do not sell or rent your Personal Data to third parties for marketing purposes unless you have
granted us permission to do so.
We share Personal Data within Posta Uganda and its affiliated companies, and with third party service
providers for purposes of data processing or storage.
We also share Personal Data with business partners, service vendors and/or authorized third-party agents
or contractors in order to provide requested Products or transactions, including processing orders,
processing credit card transactions, hosting websites, hosting event and seminar registration and
providing customer support. We provide these third parties with Personal to complete/utilize the
requested Product or transaction.
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is
typically one of the transferred business assets. Moreover, if we, or substantially all of our assets,
were acquired, or if we go out of business or enter bankruptcy, user information would be one of the
assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur,
and that any acquirer of us or our assets may continue to use your Personal Data as set forth in this
policy. As required by law, we may respond to subpoenas, court orders, or similar legal process by
disclosing your Personal Data and other related information, if necessary. We also may use Personal Data
and other related information to establish or exercise our legal rights or defend against legal claims.
We collect and possibly share Personal Data and any other additional information available to us in
order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations
involving potential threats to the physical safety of any person, violations of Posta's terms of
service, or as otherwise required by law.
While navigating Posta Uganda's website or Products, you may be directed to content or functionality
that is hosted by a third-party. When information is collected on behalf of Posta Uganda exclusively,
Posta Uganda's Privacy Policy will be referenced and will govern how your information is used. For
other, non-Posta sites or services, the site/service owner's privacy policy will be referenced. You
should review such third party’s privacy and security policies prior to use.
Security of your Personal Data:
Posta Uganda is committed to protecting the Personal Data you share with us. We utilize a combination of
industry-standard security technologies, procedures, and organizational measures to help protect your
Personal Data from unauthorized access, use or disclosure. When we transfer credit card information over
the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.
We recommend you take every precaution in protecting your Personal Data when you are on the Internet.
For example, change your passwords often, use a combination of letters and numbers when creating
passwords, and make sure you use a secure browser. If you have any questions about the security of your
Personal Data, you can contact us at upl@ugapost.co.ug.
Linked websites and third party services:
Our websites and services may provide links to other third-party websites and services which are outside
our control and not covered by this policy. We encourage you to review the privacy policies posted on
these (and all) sites you visit or services you use.
Newsgroups/forums:
If you participate in a Posta discussion, you should be aware that the information you provide there
will be made broadly available to others, potentially inside or outside Posta, who have access to that
discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have
additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own
and should not be considered as reflecting the opinion of Posta.
Transfer and Storage of Personal Data:
Our Products may be hosted by third parties through Posta and its service providers. We may transfer
your Personal Data to any Posta affiliate worldwide, or to third parties acting on our behalf for the
purposes of processing or storage. By using any of our Products or providing any Personal Data for any
of the purposes stated above, you consent to the transfer and storage of your Personal Data, whether
provided by you or obtained through a third party as set forth herein, including the hosting of such
Personal Data on servers.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please
send an email to upl@ugapost.co.ug.
To address your individual rights or if you have any privacy-related questions or comments related to
this privacy policy, please send an email to upl@ugapost.co.ug. You can also contact us by writing to
this address:
Uganda Post Limited.